"Yaha MilenGe Jobs": Full-Length Blog Post Do you want to advance your customer service career by joining a startup with high growth and ample funding? Are you enthusiastic about working in a fast-paced remote environment, assisting customers, and resolving real-world issues? If the answer is yes, this is the opportunity you've been waiting for!
Weekday AI, a
Y Combinator-backed startup (YC W21), is actively hiring a Customer
Support Specialist for a full-time remote position based in
India. This role offers you a chance to
work with a tech-first team, build meaningful relationships with customers, and
contribute to a growing company that's revolutionizing the way companies hire
engineers.
---
### 🔍
About Weekday AI
"Weekday
AI" is a cutting-edge recruitment technology platform that uses referrals
and automated candidate outreach to help businesses "hire engineers faster
and smarter." Ranked #1 on Product Hunt, and backed by Y-Combinator,
Weekday AI enables startups to find top-tier engineering talent through automated
sourcing and real-time reference checks.
Companies begin
receiving high-quality candidates with verified references within just 4
days of onboarding, making the hiring process faster, smarter, and more
reliable. With a growing client base and ambitious vision, Weekday AI is
building a robust support team to ensure every customer gets world-class
assistance.
---
### 💼
Position: Customer Support Specialist (Remote)
* 📍
Location: Remote (India)
* 🕒
Type: Full-Time
* 🧑💻
Experience: 1–3 Years
* 💰
Salary: ₹3,00,000 – ₹5,00,000 per annum
---
### 🧾
Role Overview
As a Customer
Support Specialist, you’ll be the first point of contact for
customers, assisting them with their queries, concerns, and feedback. The candidate who is "empathetic,"
"detail-oriented," "tech-savvy," and "passionate"
about creating "outstanding customer experiences" is the ideal
candidate for this position. You’ll be working closely with internal teams
across Product, Engineering, and Sales, playing a key role in customer
satisfaction, retention, and service improvement. This is about more than just providing
support; it is also about "building relationships," "solving
problems," and "creating value."
---
### Important
Tasks
* Act as the primary contact for customer queries via
email, phone, chat, and ticketing systems.
* Recognize and
evaluate the requirements of customers, troubleshoot issues, and offer prompt
and accurate solutions.
* With the
appropriate documentation, escalate complex or technical queries to the
appropriate departments.
* Utilize CRM and
help desk tools to keep detailed records of customer interactions and issues.
* To guarantee
consistency and high service standards, adhere to internal protocols and
communication guidelines.
* Collaborate with
teams inside the company to "resolve recurring customer pain points"
and make the product easier to use.
* Stay updated with
product changes, process updates, and feature launches to support users
efficiently.
* Contribute to
creating and maintaining FAQs, help centre articles, and documentation.
* Keep an eye on
customer satisfaction scores and offer suggestions for improving the support
experience.
---
### ✅
Required Skills & Qualifications
* 1 to 3 years of
experience in customer support, success, or client servicing roles.
* Excellent verbal
and written communication skills.
* Strong ability to simplify
complex information and explain it clearly to non-technical users.
* A
"customer-first" mentality with a calm, patient, and empathic
approach
* Familiarity with CRM
tools like Freshdesk, Zendesk, Salesforce, or similar systems.
* Ability to manage
multiple conversations, tickets, and follow-ups efficiently.
Fast learner who is
also tech-savvy and meticulous.
* Earn a degree in
any field, but a bachelor's degree is preferred.
* Ability to work in
a fast-paced environment while maintaining service excellence.
---
### ⭐
Preferred Attributes
* Prior experience in
a startup or product-based company is highly valued.
* Experience in SaaS,
mobile apps, or e-commerce platforms.
* Knowledge of basic
customer support metrics like:
* Customer
Satisfaction Score (CSAT)
* NPS (Net Promoter
Score)
* FRT (First
Response Time)
* AHT (Average
Handling Time)
---
### 🎁
Why Work with Weekday AI?
Weekday AI isn't just
bringing on a new employee; instead, they are welcoming a "customer
champion" who will develop alongside their rapidly expanding product. What
makes this opportunity worthwhile is as follows:
* 🚀
High-impact work at a fast-growing startup backed by Y-Combinator (YC
W21)
* Interaction with
cutting-edge HR technology and B2B SaaS
* 100% Remote setup,
allowing you to work from anywhere in India
* 🧑🤝🧑
Supportive team culture with cross-functional collaboration
* 📈
Real opportunities for career growth and skill development
---
### How Do You
Apply?
To immediately submit
your application, click the "Apply Now" button below. Subscribe to
our page "Yaha MilenGe Jobs"to receive notifications of
additional remote and work-from-home job openings.
✅ Share this job post with
your friends and family, especially those looking for high-quality remote
jobs in customer support or tech startups.
🚀
Don’t wait—this could be your gateway to a fulfilling remote career in a
global startup environment!
---
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