Customer Care Executive - Blinkit Blended Process (Work From Home)
Published by Gaurang Sonthalia on December 12, 2025
Job description
Roles & Responsibilities:
Handle customer queries through calls, chats, and emails for the Blinkit process.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Manage order-related concerns like delivery delays, refunds, and replacements.
Maintain accurate call logs and case updates while adhering to quality and productivity standards.
Collaborate with internal teams to ensure smooth communication and issue resolution.
Eligibility Criteria:
Excellent communication skills in English & Hindi (spoken and written).
Education: Undergraduate / Graduate (any stream).
Experience: Freshers and experienced candidates can apply.
Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
Wi-Fi connection is mandatory.
Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
6 days working, 1 rotational week off.
On-the-job training provided (certification required post-training).
Interview Process:
L1 Operations Evaluation
L2 Operations Round
Client Evaluation
Salary: 17,000 20,000 CTC per month
Employment Type: Full-time
Work Mode: Permanent Work From Home (WFH)
Role: Customer Success, Service & Operations - Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
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