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Are you someone who enjoys helping others? Do you have prior experience in customer support and want to grow your career in the booming e-commerce industry? If yes, we have a golden opportunity waiting for you!
We are currently hiring for a Customer Support Executive - Chat Process role in an e-commerce company. This is a full-time, permanent position perfect for candidates with 1 to 2 years of experience in a BPO/Call Centre environment.
If you have excellent communication skills, especially in English, and want to be part of a dynamic, fast-paced, and growth-oriented industry, this job is for you.
🔹 Job Title:
Chat Support Executive – E-commerce Process
🔹 Roles and Responsibilities
As a Chat Support Executive, you will play a critical role in delivering an excellent customer experience through non-voice channels. Your primary responsibility is to handle customer queries with professionalism, clarity, and empathy. Here's what the job involves:
📩 Handle incoming customer queries via chat – no calls involved.
🧾 Provide accurate and helpful information regarding products or services offered by the company.
🛠️ Troubleshoot basic customer issues and provide quick resolutions.
😊 Maintain a friendly, positive, and professional tone during all chat interactions.
📝 Document all conversations, queries, resolutions, and escalations properly.
🔄 Ensure timely follow-ups and complete issue resolution.
🎯 Achieve performance targets like response time, resolution rate, and customer satisfaction.
🔹 Job Highlights
✅ Role: Chat Support (Non-Voice Process)
✅ Industry: E-commerce / BPO
✅ Department: Customer Success, Service & Operations
✅ Employment Type: Full Time, Permanent
✅ Work Type: Office-based / Work-from-home options depending on the employer
✅ Leave Policy: No leave permitted for the first 3 months – consistent availability is required.
🔹 Eligibility Criteria
This opportunity is open to candidates with the right attitude and the following background:
🎓 Education: Any Graduate (Any stream – Arts, Science, Commerce, BBA, BCA, etc.)
💼 Experience: 1 to 2 years in BPO, Customer Service, or similar fields
🗣️ Language: Must have excellent English communication skills – both written and spoken
💻 Skills: Familiarity with chat tools, typing speed, customer handling, documentation, and multitasking
🔹 Why This Job Is Perfect for You
💬 Work in a non-voice process (chat-based) – no stress from phone calls.
🌐 Join the fast-growing e-commerce sector – stable and future-proof.
🚀 Gain valuable experience that can take your career to the next level.
🧑💼 Be part of a supportive and dynamic work environment.
💰 Attractive salary packages and performance-based incentives.
📌 Important Notes
Candidates must commit to no leaves for the first 3 months due to training and high work volume periods.
This role demands focus, dedication, and consistency – perfect for serious job seekers.
✅ How to Apply
Ready to join a vibrant and professional customer service team?
📎 Click on the Apply link provided with this post.
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📎 Share this post with friends, family, and job seekers in your network.
We believe that everyone deserves a fair chance to grow and shine. If you or someone you know fits the criteria, apply today and take your career to new heights.
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